Subscription Settings
Configure how your store handles subscribers and subscription events
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Configure how your store handles subscribers and subscription events
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From the Settings > Subscriptions area, configure settings that will control your store's handling of subscription events.
Set custom subscription , which can be set to public or non-public. These reasons are aggregated in and on the . Set a Display Order to determine the order in which the (Public) reasons should appear to the customer in their storefront Customer Accounts, if they have access to self-service cancellation.
Configure settings related to the handling of failed subscription renewal payments. See and for more detail on each feature set.
Configure Upcoming Renewal Notifications to notify your customers via email of upcoming recurring billing events, either for all billing events, or only prior to the first recurring charge in a subscription.
From this card you can also choose whether to trigger the sending of the Order Confirmation on recurring orders.
The available Subscription Notifications are as follows. It's recommended that all of these should be set to Active in your store's .
Subscription Renewal Notification
Subscription Canceled Notification
Subscription Update Payment Notification - when enabled, a customer will be notified when their subscription fails to renew, with a one-click link to allow them to enter a new payment method.