29 NEXT
  • Welcome to 29 Next Docs
  • About 29 Next
  • Changelog
  • Start Here
    • 🌟Get Started on 29 Next
      • General Settings & Branding
      • Link Domains
      • Invite Team Members
      • Add Locations & Languages
      • Checkout Settings & Policies
      • Customer Storefront Accounts
      • Fulfillment Settings
      • Support & Notifications
      • Add Payment Providers
    • ⚡Developer Docs
  • BUILD A STORE
    • 📦Products Catalogue
      • Add Products
      • Inventory
      • Product Variants
      • Gift Cards
      • Upsells & SEO Settings
      • Create Categories
      • Google Merchant XML Feed
      • Tax Settings
    • 🛒Storefront
      • Customer Accounts
      • Support Content
      • Custom Pages
      • Blogs
      • Storefront Redirects
    • 🪄Technical Settings
      • Metadata Fields & Tags
      • Configure Webhooks
      • Storefront API & Events
  • Manage Orders
    • 📥Orders
      • Create Orders
      • Order Management
      • Edit Orders
      • Refund Items & Orders
      • Create & Manage Returns
      • Order Statuses
      • Open Carts
      • Test Orders
    • 👥Customers Guide
      • Customer Carts
      • Checkout Links
    • 🔃Subscriptions Guide
      • Subscription Settings
      • Managing Subscriptions
      • Account Updater
      • Decline Salvage
      • Subscription Statuses
    • 📞Support Guide
  • Features
    • 🛍️Offers Guide
      • Create and Manage Offers
      • Product Ranges
      • Coupons
      • Shareable Coupon Links
      • Marketing Attribution
    • 💳Payments Guide
      • 3DS2 Payments
      • PayPal
      • Apple Pay
      • Google Pay
      • Stripe APMs
      • Authorize & Capture Payments
      • Disputes Guide
      • Block Lists
      • Payment Failure Cascading
      • Transaction Response Codes
    • 🚚Fulfillment Guide
      • Fulfillment Statuses
      • Location-Based Routing
      • Advanced Settings
  • Apps
    • 3PL Central
    • Avalara AvaTax
    • Campaigns App
    • Delivery Tracking
    • Everflow
    • Meta Pixel
    • Gorgias
    • Klaviyo
    • MaxMind minFraud
    • Chargeback360
    • TaxJar
    • ShipStation
    • Shop Sync
  • Analytics
    • Dashboards
    • Orders Reports
    • Customers Reports
    • Disputes Reports
    • Gift Card Reports
    • Fulfillment Reports
    • Transactions Reports
    • Support Ticket Reports
    • Subscription Reports
    • Tax Reports
    • Partner Marketing Reports
Powered by GitBook
On this page
  • Setup Gorgias Integration
  • 29 Next Widgets in Gorgias
  • Multiple Store Support

Was this helpful?

  1. Apps

Gorgias

Deliver exceptional customer service in a unified view of customer interactions

PreviousMeta PixelNextKlaviyo

Last updated 2 years ago

Was this helpful?

Gorgias is an ecommerce helpdesk that that offers a holistic view of your customer, helping your customer service team deliver exceptional service.

Setup Gorgias Integration

To setup Gorgias from within your 29 Next store, navigate to Apps > Gorgias and choose Install. This will prompt you to authorize the integration. Once the integration permissions are accepted, head to the App Settings to input your Gorgias account subdomain.

Follow the prompts to give 29 Next access to your Gorgias account, and you're setup and ready to go.

29 Next Widgets in Gorgias

There are 2 widgets displayed in the customer and ticket sidebar in Gorgias.

  • Customer - displays an overview of the customer, with links directly to their customer profile inside your 29 Next store.

  • Orders - displays order information for the customer's most recent 10 orders, with links to the orders inside your store, address details, and more.

29 Next widget data is pulled from your store when customers create new tickets or messages within Gorgias.

Multiple Store Support

The 29 Next integration with Gorgias supports connecting multiple stores to a single Gorgias account to help merchants unify customer support across their various brands.

This means that for merchants with multiple 29 Next stores connected by platform single sign on (SSO), you can re-use the same Gorgias account credentials across multiple stores.