Subscription Statuses
Subscription statuses and how they affect your customer lifecycle
Last updated
Subscription statuses and how they affect your customer lifecycle
Last updated
Status
Description
Pending
Initial order is pending payment. Once payment is confirmed the status will update to Active.
Active
Subscription is Active and is scheduled to renew at the set Next Renewal Date.
Retrying
Subscription could not be renewed and is currently in an automated recovery process state.
Past Due
Subscription could not renew due to a failed recurring payment attempt.
Canceled
Subscription is canceled and will not renew.