Order Statuses

Order and Fulfillment statuses and how they affect your order lifecycle

Order Statuses

Below is an overview of the Statuses that Orders transition through during the order lifecycle. These are separate from Fulfillment Statuses that apply to orders and their line items.

Open	The Order has been confirmed, and if Paid will be sent to the fulfillment location, with a default delay of 30 minutes. This delay is configurable in your store Fulfillment settings.
Archived	The Order has been completed, with all items Fulfilled or Canceled, and no further action is required. Orders automatically transition from Open to Archived status once completed.
Canceled	The Order has been canceled. Orders can only be canceled before items have been sent to fulfillment.

While an order's items are in Unfulfilled Status, they can be manually set to On Hold status by choosing Hold Fulfillment. This is useful in cases when an order should be held pending an update of customer information, such as clarification on a shipping address.

It's important to note that On Hold orders will not be submitted for fulfillment, so they must be manually restarted once repaired, but choosing Release Fulfillment.

To immediately send an Unfulfilled order to the fulfillment location, bypassing any fulfillment delay, choose Request Fulfillment.

When an order is already in Processing Status, it can be manually advanced to Fulfilled status, by choosing Fulfill Items. You will be prompted to (optionally) enter shipment carrier, tracking number, and send the customer a shipment notification.

Fulfillment Statuses

Along with Order Statuses, orders and each line item that comprises them carry a fulfillment status. See Fulfillment Statuses.

Once you're comfortable with Orders and related features, you can explore aggregated reports of orders by source attribution and other key data points

Orders Reports