29 NEXT
  • Welcome to 29 Next Docs
  • About 29 Next
  • Changelog
  • Start Here
    • 🌟Get Started on 29 Next
      • General Settings & Branding
      • Link Domains
      • Invite Team Members
      • Add Locations & Languages
      • Checkout Settings & Policies
      • Customer Storefront Accounts
      • Fulfillment Settings
      • Support & Notifications
      • Add Payment Providers
    • ⚡Developer Docs
  • BUILD A STORE
    • 📦Products Catalogue
      • Add Products
      • Inventory
      • Product Variants
      • Gift Cards
      • Upsells & SEO Settings
      • Create Categories
      • Google Merchant XML Feed
      • Tax Settings
    • 🛒Storefront
      • Customer Accounts
      • Support Content
      • Custom Pages
      • Blogs
      • Storefront Redirects
    • 🪄Technical Settings
      • Metadata Fields & Tags
      • Configure Webhooks
      • Storefront API & Events
  • Manage Orders
    • 📥Orders
      • Create Orders
      • Order Management
      • Edit Orders
      • Refund Items & Orders
      • Create & Manage Returns
      • Order Statuses
      • Open Carts
      • Test Orders
    • 👥Customers Guide
      • Customer Carts
      • Checkout Links
    • 🔃Subscriptions Guide
      • Subscription Settings
      • Managing Subscriptions
      • Account Updater
      • Decline Salvage
      • Subscription Statuses
    • 📞Support Guide
  • Features
    • 🛍️Offers Guide
      • Create and Manage Offers
      • Product Ranges
      • Coupons
      • Shareable Coupon Links
      • Marketing Attribution
    • 💳Payments Guide
      • 3DS2 Payments
      • PayPal
      • Apple Pay
      • Google Pay
      • Stripe APMs
      • Authorize & Capture Payments
      • Disputes Guide
      • Block Lists
      • Payment Failure Cascading
      • Transaction Response Codes
    • 🚚Fulfillment Guide
      • Fulfillment Statuses
      • Location-Based Routing
      • Advanced Settings
  • Apps
    • 3PL Central
    • Avalara AvaTax
    • Campaigns App
    • Delivery Tracking
    • Everflow
    • Meta Pixel
    • Gorgias
    • Klaviyo
    • MaxMind minFraud
    • Chargeback360
    • TaxJar
    • ShipStation
    • Shop Sync
  • Analytics
    • Dashboards
    • Orders Reports
    • Customers Reports
    • Disputes Reports
    • Gift Card Reports
    • Fulfillment Reports
    • Transactions Reports
    • Support Ticket Reports
    • Subscription Reports
    • Tax Reports
    • Partner Marketing Reports
Powered by GitBook
On this page
  • Create a Return
  • View & Manage Return Status
  • Manage Returns

Was this helpful?

  1. Manage Orders
  2. Orders

Create & Manage Returns

Create and manage customer return requests

PreviousRefund Items & OrdersNextOrder Statuses

Last updated 1 year ago

Was this helpful?

Create a Return

To set up a Return on an order, from the view select Return.

Orders with items in Fulfilled status are eligible to be Returned.

Next, from the Return Order view, choose the items and quantity of items that will be returned. Select a return reason to log the purpose of the return. This return reason will be displayed on the

Return Shipping Options

Select your Return Location - this is where you will direct your customer to return their items.

Fulfillment Locations that are configured to Accept Returns in the will be available to select when preparing a return.

Next, choose from two options for return shipping:

  • Customer Provides Return Label - select this option if you require the customer to manage their own shipment back to your fulfillment location.

  • Merchant Provides Returns Label - if you will provide a prepaid shipping label to your customer, select this option. You will have the option to upload a shipping label image file, or a URL, which will be emailed to your customer. You may also update the Tracking Code and Carrier for the return shipping label.

When you're finished configuring your return, review the Return Summary and choose Create Return.

View & Manage Return Status

Once your return has been set up, from the Order Details view, the order items will show as Return In Progress and a Return Number will be assigned to reference the pending return.

The following options will be available to manage your return:

  • Refund - process a refund when the items have been received.

  • Close - mark the return as received without processing a refund.

  • More Actions - Cancel - cancel the return and revert the order items to Fulfilled status.

Manage Returns

To view a list of all returns, go to the Orders - Returns menu.

Search or filter the list by return Status, date, and other metrics.

You should view Open status Returns as a part of standard workflows, to ensure that requested Returns are being received and processed in a timely manner.

📥
Order Details
Order Timeline.
Fulfillment Settings