🔃Subscriptions Guide

Learn about Subscription features and best practices for your store

Subscriptions Overview

Subscriptions are supported natively in 29 Next, representing the concept of an automated, periodically recurring order for a customer.

Subscriptions can contain any combination of products and quantities from your store catalogue, with a scheduled billing interval configurable by any number of days, weeks, or months.

A subscription can be created when a customer checks out on the storefront checkout, or via custom web sites and app experiences via the Admin API.

Subscriptions may also be modified, updated, or canceled at any time to change the next renewal date, adjust billing frequency, update the products, or apply a promotion or discount to avoid cancellations.

Subscriptions List View

All subscriptions in your store can be found by navigating to the Subscriptions menu. Subscriptions are listed from newest to oldest by default, and displayed along with their Subscription Statuses.

• Choose Filters to refine the Subscriptions List according to a wide variety of filters.

• The Search bar field can find subscriptions using the subscription ID number, customer name, phone, email, or any partial match or combination.

• Active, Retrying, and Past Due subscription totals displayed at the top of the page can be selected to drill down on a filtered list of subscriptions by status.

Subscriptions List Actions

Under the Actions menu the following options are available. Select individual Subscriptions, or groups of Subscriptions, to perform the following actions:

• Change Payment Gateway - Change the payment gateway on which the subscription's next renewal, and all future renewals, will be processed.

• Change Next Renewal Date - Modify the next renewal date of one or multiple subscriptions in bulk.

• Export Subscriptions - Choose this option to export a CSV (comma separated value) file of the Subscriptions List, with additional columns added including product, quantity, source attribution, payment methods, and more. You can also create custom Metadata Fields with the option to enable them on exports.

• Export Subscription Line Items - Choose this option to export a CSV (comma separated value) file of the Subscriptions List broken down by individual subscription order Line Items in each order, listed on separate rows. This export also includes extended data per line item such as product, quantity, source attribution, payment methods, and more.

• Delete Test Subscriptions - Bulk remove Test Subscriptions, which are similar in concept to Test Orders. This option is helpful to clean up your Subscriptions List after performing tests on new campaigns, funnels, or other workflows.