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Refund Items & Orders
The Refund view provides multiple ways to issue refunds and cancel line items
The Refund view offers several options to process refunds against both order line items, and entire orders.
To be eligible for refunds, orders should have payment status as Paid, Partially Paid, or Partially Refunded.
Amounts in the Refund Amount field are freely editable, up to the amount that remains available for refunding on the corresponding payment transaction. Selecting items for refund, where possible, is optional.
Items refunded from an order will also be canceled out of the order. Refunded items from an Unfulfilled order will therefore not be posted to the fulfillment partner.
When shipping costs have been charged to the customer, the option to Refund Shipping will be displayed along with the shipping method, and amount charged.
It is always possible to bypass the selection of specific items for refunding, and simply process a refund against the payment transaction(s) on an order.