Support Content

Create FAQs and a Support knowledge base on your storefront

Categories & Articles

Provide your customers with answers to their most common inquiries by building storefront content such as FAQs, Tutorials, and Policies.

Navigate to Support > Categories to set up Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section.

Depending on your Store Theme, you may have additional Support Content options available for editing via the Dashboard.

From the Support > Articles menu you can view, create, and modify new Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers.

Set the Display Order to determine in which order the articles will appear within their respective storefront categories.

Creating and Editing Support Content

Choose New Category or New Article from the respective support view to view the content editor. Enter a Title, Excerpt and Body for your content.

Note that the Excerpt and Body editor sections support HTML and CSS, and will publish the content to your storefront carrying the Store Theme styles.

If your store supports multiple Languages, you will have the option to create separate content for each language in the editor view