Cancellation Paths

Capture subscription cancel reasons for use in reporting and analytics

Subscription Cancellation Paths

To customize subscription cancellation reasons, navigate to Settings > Subscriptions

Add, Edit, or Remove custom Cancel Reasons to track the reasons why subscribers choose to cancel their subscriptions.

Note that only cancel reasons set to “Public” will be available for selection by customers when canceling subscriptions within their storefront Customer Accounts.

For Dashboard users, when manually canceling a customer’s subscription, all cancel reasons will be viewable and available for selection.

The Subscription Cancellation by Cancel Reason report can be viewed on the Subscribers Dashboard for easy reference and tracking.

Customers may access their subscriptions to edit or cancel them from their storefront Customer Accounts. Customers have the option of changing the next billing date, the billing frequency, and the quantity and items contained in their subscriptions. (Note, this is optional depending on your storefront theme).