Decline Salvage
Recover revenue and reduce subscriber churn with subscription decline salvage tools
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Recover revenue and reduce subscriber churn with subscription decline salvage tools
Last updated
Was this helpful?
When a subscription fails to renew due to a failed payment, 29 Next helps you recover the payment and retain your customer with automated retry capabilities.
Subscription renewal payments may fail for various reasons that are temporary, and often the best course of action is to simply retry the renewal at a later time and date. When a renewal payment failure occurs, 29 Next categorizes the reason to determine whether the issue is temporary and the renewal should be reattempted.
To enable subscription renewal retries and control the settings, navigate to Settings > Subscriptions from the Dashboard.
Subscriptions that fail renewal payment will be retried if Automatic Retry Mode is enabled. While a subscription is retrying, the status will be “Retrying” and the “Next Retry Date” will be displayed in the subscription details.
The optimized “Smart” retry schedule is based on aggregate data from industry leaders, tuned to provide the highest chance of recovery for subscribers, while minimizing decline transaction fees and ratios on your merchant account.
After all retries have completed, a subscription will transition to or depending on your store’s settings.