29 NEXT
  • Welcome to 29 Next Docs
  • About 29 Next
  • Changelog
  • Start Here
    • ๐ŸŒŸGet Started on 29 Next
      • General Settings & Branding
      • Link Domains
      • Invite Team Members
      • Add Locations & Languages
      • Checkout Settings & Policies
      • Customer Storefront Accounts
      • Fulfillment Settings
      • Support & Notifications
      • Add Payment Providers
    • โšกDeveloper Docs
  • BUILD A STORE
    • ๐Ÿ“ฆProducts Catalogue
      • Add Products
      • Inventory
      • Product Variants
      • Gift Cards
      • Upsells & SEO Settings
      • Create Categories
      • Google Merchant XML Feed
      • Tax Settings
    • ๐Ÿ›’Storefront
      • Customer Accounts
      • Support Content
      • Custom Pages
      • Blogs
      • Storefront Redirects
    • ๐Ÿช„Technical Settings
      • Metadata Fields & Tags
      • Configure Webhooks
      • Storefront API & Events
  • Manage Orders
    • ๐Ÿ“ฅOrders
      • Create Orders
      • Order Management
      • Edit Orders
      • Refund Items & Orders
      • Create & Manage Returns
      • Order Statuses
      • Open Carts
      • Test Orders
    • ๐Ÿ‘ฅCustomers Guide
      • Customer Carts
      • Checkout Links
    • ๐Ÿ”ƒSubscriptions Guide
      • Subscription Settings
      • Managing Subscriptions
      • Account Updater
      • Decline Salvage
      • Subscription Statuses
    • ๐Ÿ“žSupport Guide
  • Features
    • ๐Ÿ›๏ธOffers Guide
      • Create and Manage Offers
      • Product Ranges
      • Coupons
      • Shareable Coupon Links
      • Marketing Attribution
    • ๐Ÿ’ณPayments Guide
      • 3DS2 Payments
      • PayPal
      • Apple Pay
      • Google Pay
      • Stripe APMs
      • Authorize & Capture Payments
      • Disputes Guide
      • Block Lists
      • Payment Failure Cascading
      • Transaction Response Codes
    • ๐ŸššFulfillment Guide
      • Fulfillment Statuses
      • Location-Based Routing
      • Advanced Settings
  • Apps
    • 3PL Central
    • Avalara AvaTax
    • Campaigns App
    • Delivery Tracking
    • Everflow
    • Meta Pixel
    • Gorgias
    • Klaviyo
    • MaxMind minFraud
    • Chargeback360
    • TaxJar
    • ShipStation
    • Shop Sync
  • Analytics
    • Dashboards
    • Orders Reports
    • Customers Reports
    • Disputes Reports
    • Gift Card Reports
    • Fulfillment Reports
    • Transactions Reports
    • Support Ticket Reports
    • Subscription Reports
    • Tax Reports
    • Partner Marketing Reports
Powered by GitBook
On this page
  • Notifications
  • Notifications Settings
  • Support Settings

Was this helpful?

  1. Start Here
  2. Get Started on 29 Next

Support & Notifications

Configure your email settings and customer service tools

PreviousFulfillment SettingsNextAdd Payment Providers

Last updated 2 months ago

Was this helpful?

To ensure your customers receive timely notifications from your store, it's important to set up inbound and outbound email settings.

Notifications

From the Settings > Notifications menu you can view a list of all the transactional and event-based notifications available to your store. These notifications are triggered by events in the customerโ€™s lifecycle.

Notification emails use your store's in the header and design.

By default all notifications are set to Active. Choose Disable to suppress certain notifications from being sent.

Merchants using to send 29 Next orders to Shopify for fulfillment and customer communication may elect to Disable most Notifications.

It is recommended to keep the below notifications Active in most merchant scenarios:

  • Refund Notification

  • Subscription Canceled Notification

  • Subscription Renewal Notification

  • Subscription Update Payment Notification

Notifications Settings

Configure and customize your storeโ€™s email settings:

  • Set a Default From Address from which all transactional emails from your store will be sent to your customers.

  • Optionally set an Admin Order Notification Email if you want to receive notifications by email of every new order placed.

Order Confirmation Notification Delay

Support Settings

From the Settings > Support area, input the following support ticket and email settings such as the Support Ticket Email Prefix, as well as setting the Support Email Domain for your store.

To receive email in your Support Ticket center from your designated Support Email address, you must set up MX records on your domain name.

Inbound Email Settings

Ticket Types

Set up a custom list of Ticket Types to categorize support inquiries, and define a Display Order to control how they appear in the drop down menus.

Note that Ticket Types also appear publicly in storefront Customer Accounts Support area. Customers are able to select a ticket type when submitting a support request.

Configure a delay (in minutes) of the sending of the to the customer. This allows time for post-sale upsells to be added on to the original order, so they may be reflected in a single unified Order Confirmation email. The delay is limited to 10 minutes.

It's important to set up for your store to present the proper branding to your customers and ensure email deliverability.

MX records allow inbound customer support email sent to your domain to sync to and map automatically to the customerโ€™s account. MX records must be added to your DNS settings via your domain name provider.

For more on 29 Next's integrated Support capabilities, including setting up for automation of your support ticket handling, click here:

๐ŸŒŸ
๐Ÿ“žSupport Guide
Order Confirmation Notification
Shop Sync
Email Sending Domains
Support Tickets
Macros
Branding Settings