Introducing Tags for Support Tickets which opens up new ways for agents to identify and classify support tickets for workflow and reporting objectives. Introducing Macros for Support Tickets with comment related actions so that agents can apply template responses to support…
Introducing Tags for Support Tickets which opens up new ways for agents to identify and classify support tickets for workflow and reporting objectives.
Introducing Macros for Support Tickets with comment related actions so that agents can apply template responses to support tickets for more efficient and standardized workflows.
Dashboard users can now easily create a Support Ticket from the Order Actions which will automatically set the ticket requester, order, and related products on the new ticket form.
The Transactions CSV export now includes the original Order Date as a column which provides context for the time difference between the original order and the transaction.
The BizzyBee (eFulfillment Europe) integration now utilizes their new Batch API when polling for order updates.
The Midigator Extension has been updated with several improvements to support multiple transactions per order and a new setting to allow store owners to choose which Order Source Attribution field they send to Midigator as the "Marketing Source" for the transactions.